“Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.”
~Brian Tracy, A Canadian-American motivational public speaker and self-development author~
Overview
Learn tips and tricks from a professional to build your sales strategy.
- Improve your communication to convince your customer
- The 7-Step sales protocol
- The CAP method to close sales
- Up selling & Cross-selling
- Tips on improving your customer's buying experience
BONUS: Create your personal brand as a sales person
Meet your facilitator, Nathalie Sanchez!
Nathalie is a former sales director for more than 20 years’ and in her professional experience she has successfully led Sales and Marketing departments in International Companies such as Toshiba Systems France, SIEMENS Group & Microsoft. She has been in Mauritius since 2011 and has worked as Sales Director for Microsoft Indian Ocean Island (Mauritius) and has been an MQA approved Freelance trainer since 2016.
Today, Nathalie is an entrepreneur who founded Alinae Consulting, a company that provides tailor made solutions for companies looking for measurable performance growth with a enhanced return on investment. Her expertise in Sales and Marketing Management, as Sales Director, enabled her to expand the company's foot- print in the Mauritian Eco System as consultant and operational trainer & coach.
Course Curriculum
- 01 Welcome! Introduction to the course (0:33)
- 02 Course learning objectives (1:18)
- 03 Understand sales - what is a sale? (2:03)
- 04 Understanding the selling process and developing a sales mindset (8:13)
- 05 Relationship between the customer, sales person and the product (1:44)
- 06 How can you provide a great customer experience? (9:01)
- 07 Introduction to the sales protocol - the 7 step process (2:28)
- 08 How to engage your customer (11:25)
- 09 Understanding the customer's wants and needs (5:32)
- 10 Questions to ask your customers before selling (3:39)
- 11 Using the CAP method to win clients (14:34)
- 12 Up selling & Cross-selling (7:12)
- 13 Dealing with customer objections (14:09)
- 14 Closing a sale (9:42)
- 15 Quick recap before we end (3:35)
- 16 BONUS: How to build your personal brand as a sales person (4:54)
- Course Feedback Form
Frequently Asked Questions
When can I watch this online course by Nathalie
Once enrolled, you can watch this online course anytime and from anywhere, as long as you have an internet access.
Will I receive a certificate?
Yes, you will receive a certificate that will simply be a proof that you have completed this course. The same can be shared with your friends, family, employer to showcase your commitment towards learning the subject and your accomplishment of completion.
edVentr is not an awarding body or an accredited institution.